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Work flow manager

World's most customer centric e-commerce company is looking for passionate and talented Workflow manager..
 
Job Description:
  • He/she is responsible for driving efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level. Manage workflow, handles escalations, proactively engage resources to address issues and effectively delegate workload across the teams.
  • Solves complex customer support issues and proactively heads off negative service trends. Identifies root causes to improve accuracy, and productivity. He/she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
  • The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
  • Should be able to lead and manage a team of 5-10 workflow analysts and their performance.
  • This is an exciting opportunity for those who enjoy program building and creative problem solving.
  • The successful candidate will possess strong initiative, quantitative skills, and the ability to lead and grow top-notch people.
 
Basic Qualifications:
· Program management experience
· Bachelor’s Degree
· Overall workflow experience of 8- 10 years along with 4-5 years of team management experience
· Should have knowledge of basic statistics, excellent analytical and mathematical skills
· Experience building and analyzing models using various RDBMS tools for optimization
· Innovative and creative in finding solutions/ designing improved methods, systems and processes
· Ability to stay focused and keeps up with our continuous and fast-paced growth
· Ability to deflect decisions with data points, foresee potential issues, and advocate relentlessly for improvement
· Ability to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and metrics driven environment
· Proven experience communicating and influencing across job levels with both internal and external
· Experience with the Workforce Management tools
· Ability to handle business continuity plans
· Flexibility to work in 24*7 environment
 

 

  • Qualification:

    Program management experience of 8- 10 years along with 4-5 years of team management experience

  • Job Type:

    full_time

  • Salary:

    As per industry standard

  • Location:

    Hyderabad, Hyderabad, - Hyderabad , Telangana , India

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