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Virtual Customer Service Associate

An American multinational technology company that focuses on e-commerce, is looking to hire Virtual Customer Support Associates.It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so thatt hey can deliver their best in terms of productivity and quality.

Please apply only if your currently residing in mentioned cities: Bhopal, Chandigarh, Coimbatore, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Noida, and Pune.

 

Job description:

  • Login as per your shift.
  • Handling contacts and leads
  • Be in touch with team managers for team meetings
  • Associates can reach out to company Process Helpline for any process policy related queries 

Functional abilities:

  • Ability to utilize a variety of software tools to navigate customer accounts.
  • Excellent communications skills (Written and verbal). Good comprehension& composition  skills
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work during weekends, holidays, and events.
  • Need to have a dedicated private, ergonomic workspace (Desk & a Chair) that is free from disturbance.
  • Must have internet connection with a bandwidth of 10 Mbps or higher connected through LAN cable.
 

Logistical support provided by the company:

  • Dedicated laptop/desktop + VPN tokens + Headset

 

Hiring and onboarding process:

  • Applicant should have identity proof - PAN card (mandatory) + any other government issued identity card.
  • Applicant should have documents pertaining to educational qualification(s) + previous work experience(s).

 

Compensation & Benefits:

  • Fixed monthly salary
  • PF of basic salary 
  • Internet allowance
  • Food coupons
  • Medical + Life + Accident insurance
     
  • Qualification:

    Minimum qualification is 10+2. Any graduate/postgraduate is eligible to apply.

  • Job Type:

    full_time

  • Salary:

    Minimum 15000 pm + benefits

  • Location:

    Multiple cities, Multiple Cities, - India

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