Virtual Customer Service Associate
An American multinational technology company that focuses on e-commerce, is looking to hire Virtual Customer Support Associates.It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so thatt hey can deliver their best in terms of productivity and quality.
Please apply only if your currently residing in mentioned cities: Bhopal, Chandigarh, Coimbatore, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Noida, and Pune.
Job description:
- Login as per your shift.
- Handling contacts and leads
- Be in touch with team managers for team meetings
- Associates can reach out to company Process Helpline for any process policy related queries
Functional abilities:
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Ability to utilize a variety of software tools to navigate customer accounts.
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Excellent communications skills (Written and verbal). Good comprehension& composition skills
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Maintain regular and reliable attendance, including the daily schedule as assigned.
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Flexible with the working schedule; may be expected to work during weekends, holidays, and events.
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Need to have a dedicated private, ergonomic workspace (Desk & a Chair) that is free from disturbance.
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Must have internet connection with a bandwidth of 10 Mbps or higher connected through LAN cable.
Logistical support provided by the company:
- Dedicated laptop/desktop + VPN tokens + Headset
Hiring and onboarding process:
- Applicant should have identity proof - PAN card (mandatory) + any other government issued identity card.
- Applicant should have documents pertaining to educational qualification(s) + previous work experience(s).
Compensation & Benefits:
- Fixed monthly salary
- PF of basic salary
- Internet allowance
- Food coupons
- Medical + Life + Accident insurance
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Qualification:
Minimum qualification is 10+2. Any graduate/postgraduate is eligible to apply.
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Job Type:
full_time
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Salary:
Minimum 15000 pm + benefits
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Location:
Multiple cities, Multiple Cities, - India
